Complaints Policy

insure4travel views seriously any complaint about our products or services and will deal with it promptly and fairly. There are established procedures for dealing with complaints and disputes regarding your insurance or claims as set out below:

Stage 1

If you have any concerns or wish to make a complaint in relation to this policy, our services or your insurance claim, please let us know and we will attempt to resolve concerns in accordance with our Internal Dispute Resolution process. Please contact insure4travel in the first instance:

The Complaints Officer

insure4travel

Level 1, 68 Clarke Street

Southbank VIC 3006 Australia

Telephone: +61 (0)7 3303 0801

Email: complaints@chaseunderwriting.com.au 

We will acknowledge receipt of your complaint and do our utmost to resolve the complaint to your satisfaction within 10 business days.

Stage 2

If we cannot resolve your complaint to your satisfaction, we will escalate your matter to Lloyd’s Australia who will determine whether it will be reviewed by their office or the Lloyd’s United Kingdom Complaints Team. Lloyd’s contact details are:

Lloyd’s Australia Limited

Suite 1603 Level 16, 1 Macquarie Place

Sydney NSW 2000 Australia

Telephone: +61 (0)2 8298 0783

Email: idraustralia@lloyds.com 

A final decision will be provided to you within 30 calendar days of the date on which you first made the complaint unless certain exceptions apply.

External Dispute Resolution

You may refer your complaint to the Australian Financial Complaints Authority (AFCA), if your complaint is not resolved to your satisfaction within 30 calendar days of the date on which you first made the complaint or at any time. AFCA can be contacted as follows:

Australia Financial Complaints Authority

GPO Box 3

Melbourne VIC 3001 Australia

Telephone: 1800 931 678

Email: info@afca.org.au 

Website:  www.afca.org.au

AFCA is an independent body that operates nationally in Australia and aims to resolve disputes between you and your Insurer. AFCA provides fair and independent financial services complaint resolution that is free of charge to consumers. Determinations made by AFCA are binding upon us. Your complaint must be referred to AFCA within 2 years of the final decision, unless AFCA considers special circumstances apply. If your complaint is not eligible for consideration by AFCA, you may be referred to the Financial Ombudsman Services (United Kingdom) or you may seek independent legal advice. You can also access any other external dispute resolution or other options that may be available to you.

General Insurance Code of Practice

insure4travel complies with the General Insurance Code of Practice, which sets out a commitment by the general insurance industry to aim for the best standards of service possible, and to promote better relations between customers and insurers.

The Code describes standards in areas such as buying insurance, claims handling, responding to catastrophes and disasters, information and education and dispute resolution. Introduced in 1995 with the backing of consumer groups, the federal government, insurers and the Insurance Council of Australia, it is regularly updated.

More information on the Code, or a copy of the Code, can be obtained from the Australian Financial Complaints Authority Limited (AFCA). You can contact the AFCA on 1800 931 678.You can access the Code at www.codeofpractice.com.au.

If insure4travel is unable to provide cover for you, you may wish to visit www.niba.com.au for a list of alternative insurance suppliers.

Quick Quote

Destination & Type of Cover

Policy Type

Where are you travelling to?

Please select the region where you are travelling to: The countries covered under each region will appear when you select the region.

Travelling To

How many people should be covered?

Please select whether you are travelling as an individual, with your partner / friend (couple) ; as a family group where one of the children is under 18 years; as a group.

Travellers

Maximum Trip Length

Travel Dates

I'd like my cover to start on

Please select the day that you commence your trip. You will be covered for claims that result in you having to cancel your trip before this date and therefore forfeit deposits paid - subject to the policy terms and conditions.

Cover Start Date

Cover Start Date

And it should end on

Please select the date that you plan to return back into Australia or if you are on a one way trip - the date that you will arrive in your final destination.

Cover End Date

Travellers planning to stay in the United States (not Canada) for 365 days or more: Following recent healthcare reforms in the United States we are unable to insure travellers who are planning to be in the United States (not Canada) for 365 days or more.

Cover End Date

 

Travellers

In order to obtain the best value, you should include a least one adult in each policy. The maximum number of travellers we can insure under one quote/policy is 20. If you have more than 20 then you should obtain more than one quote but ensuring that there is an adult in each subsequent quote.

Please note that ages are at the date of obtaining the quote, not the date of travel.

Traveller's Age

We can insure travellers up to and including 90 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Ages

We can insure travellers up to and including {maxAge} years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Traveller's Age

We can insure travellers up to and including 90 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

How many people should be covered?

We can insure travellers up to and including 90 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Child 0-18

Adults (19-35)

Adults 36 to 50 years

Adults 51 to 65 years

Adults 66 to 70 years

Adults 71 to 75 years

Adults 76 to 80 years

Adults 81 to 85 years

Adults 86 to 90 years